What Six Sigma is Not ?

1) Six Sigma is not another quality program. Six Sigma uses your resources to fix identifiable, chronic problems. It proves its value by connecting outcomes to your bottom line.

2) Six Sigma is not theory. It's a practice of discovering the vital few processes that matter most. It defines, measures, analyzes, improves, and controls them to tie quality improvement directly to bottom-line results.

3) Six Sigma is not a training program. Of course, practitioners are trained in the methodology to ensure correct implementation and results.

Here are some facts about the ripple effects of low-sigma performance:


1)A dissatisfied customer will tell nine people about an unhappy experience.
2)The same customer will only tell five people if a problem is handled satisfactorily.
3)Thirty-one percent of customers who experience service problems never register complaints, because it is "too much trouble."
4)Of that 31 percent, as few as 9 percent will do additional business with the company.